Shipping policy

Processing time

Orders are processed within 1–3 business days. You will receive a confirmation email with tracking as soon as your order ships.

Delivery time

Standard shipping within the United States takes 10–20 business days after processing. Our products ship directly from our supplier's warehouse, which keeps our prices low but means delivery takes longer than domestic retail. Please order with this timeframe in mind.

Shipping cost

Shipping is charged at a flat rate at checkout, and is free on all orders over $49.

Where we ship

We currently ship to addresses within the United States only.

Tracking

A tracking number is emailed to you once your order ships. Tracking can take 3–5 business days to begin updating. If your tracking has not updated after 7 business days, email support@delightpaw.shop with your order number.

Split shipments

If you order several items they may arrive separately and on different days, at no extra cost to you.

Delays

Customs processing, carrier backlogs and peak seasons can add time beyond our estimates. These are outside our control. If your order has not arrived within 30 business days of shipping, email support@delightpaw.shop and we will refund or replace it.

Incorrect addresses

Please double-check your shipping address at checkout. We cannot reroute a package once it has shipped. Orders returned to sender because of an incorrect address are refunded minus shipping costs.