Contact
Real people, real answers — usually within a few hours. Tell us what’s going on and we’ll sort it.
Get in touch
We're a small team and we read every message. The fastest way to reach us is email.
Email: support@delightpaw.shop
We reply within 24 hours, Monday to Friday.
Before you write
If your message is about an existing order, please include your order number. If something arrived damaged or incorrect, attach a photo — it lets us sort it out in one reply instead of several.
Quick answers
Where is my order? Standard delivery is 10–20 business days after processing. Full details are in our Shipping Policy.
Can I return this? Yes, within 30 days of delivery, provided the item is unused and in its original packaging. See our Return and Refund Policy.
Can I cancel or change my order? Yes, if it has not shipped yet — usually within 24 hours of ordering. Email us with your order number as soon as possible.