Refund policy

Returns

We accept returns within 30 days of delivery. To be eligible, your item must be unused, in its original condition, and in its original packaging.

To start a return, email us with your order number and a photo of the item. Please contact us before sending anything back — returns received without prior authorisation cannot be processed.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and photos. We will send a replacement or refund you in full, and you will not be asked to pay return shipping.

Return shipping

For change-of-mind returns, the customer pays return shipping. For damaged, defective or incorrect items, we cover the cost.

Items we cannot accept

For hygiene and safety reasons we cannot accept returns on grooming brushes, nail grinders, paw trimmers or nail clippers once the blades, grinding heads or bristles have been used. Gift cards cannot be returned.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the funds.

If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us.

Cancellations

Orders can be cancelled for a full refund at any time before they ship, which is usually within 24 hours of ordering. Once an order has shipped, please follow the returns process above.